Last updated and effective: 31 décembre 2019

This Privacy Policy explains how information about you is collected, used, disclosed and/or otherwise processed online and offline by NetScout Systems, Inc. and its subsidiaries and affiliated companies (“NetScout”) (collectively, “we”, “our” or “us”) when you:

  • Utilisez notre site Web (www.netscout.com ou le « Site »), les applications mobiles, les produits et services en ligne que nous fournissons, ou notre maintenance et nos services professionnels (collectivement les «  Services) »
  • Request quotes, services, support, downloads, trials, white papers or information;
  • Passez des commandes de produits ou de services ou vous vois inscrivez à des événements ou à des webinaires
  • Demandez un crédit ou un financement
  • Participez à des sondages, des tirages au sort ou d'autres activités promotionnelles en ligne ou dans tout autre lieu
  • Vous abonnez aux newsletters, aux programmes, aux emails promotionnels ou à d'autres contenus
  • Nous Contactez

Changes to This Privacy Policy

To the extent permitted by applicable law, we reserve the right to change this Privacy Policy from time to time. If we make material changes, we will notify you by revising the “Last Updated and Effective” date and, in some cases, we may provide you with additional notice (such as by adding a statement to our homepage or by sending you a notification using contact information you have provided). Your continued use of our Sites and Services or continued interaction with us after the effective date of the revised Privacy Policy (or such other act as specified in the revised Privacy Policy) will, to the fullest extent permitted by applicable law, constitute your consent to those changes. However, we will provide notice and obtain your consent (opt-in or opt-out) if required by law.  We encourage you to review this Privacy Policy whenever you access the Sites and Services to stay informed about our personal information handling practices, your rights regarding your personal information, and the ways you can help protect your privacy. 

General Audience

The Site is for general audiences and is not intended for use by anyone younger than the age of 18.  We do not knowingly collect personal information from individuals younger than age 18.

Informations relatives à la récupération des informations

We collect information from you when you interact with us through our Sites or Services, such as your name and contact information. Some of this information may be considered personal information under various applicable laws. We consider information that identifies you as a specific individual (such as your name, phone number, and email address) to be personal information and we treat additional information, such as IP addresses and cookie identifiers, as personal information where required by applicable law. You may also provide demographic information (your age or gender) and information about your interests and preferences. If we combine other information with personal information, we will treat it as personal information under this Privacy Policy. In addition, some services on the Site allow you to pay online, and therefore require that you supply us with information associated with your credit card, banking account, or other accepted form of payment. 

Note that we may de-identify personal information we have collected about you. For example, we may use a mathematical process (commonly known as a hash function) to convert information into a code. The code does not identify you directly, but it may be used to connect your activity and interests.

California residents, please see the “Notice to California Residents” section below for additional information on our information collection, use, and sharing practices.

Informations que vous nous fournissez

We may ask you to provide certain information to us when you use the Sites or Services. For example, you may provide personal information to us when you use or access our Services, including any interactive areas of our Services, participate in a contest or promotion, complete a product or Services-related survey, sign up to receive one of our newsletters, communicate with us via third-party social media sites, request customer support, or register to a secure extranet site to obtain access to webinars, product information, support, Services and training, or otherwise communicate with us. The types of information we may collect include your name, email address, account username, password and/or responses to security questions, address, phone number, device and tool information related to your account (e.g., serial number and date purchased), payment information, service activation codes, photographs, videos, diagrams, notes, and any other information you choose to provide.

Community Forums

Le site NetScout peut également fournir des groupes de discussion en ligne, des forums de discussion et des blogs pour nos utilisateurs. Toute information que vous divulguez sur ces forums pourrait devenir une information publique, qui pourrait être lue, collectée ou utilisée par d'autres utilisateurs. If you choose to voluntarily disclose personal information, that information will be considered public information and the protections of this Privacy Policy will not apply. Vous devez faire preuve de prudence lorsque vous décidez de divulguer vos informations personnelles dans de tels cas. Votre utilisation de notre site est également soumise aux conditions d'utilisation. Veuillez consulter les conditions d’utilisation (https://www.netscout.com/legal/terms-and-conditions/) pour plus de détails concernant votre utilisation de notre site.

Informations que nous recueillons automatiquement quand vous utilisez les services

Lorsque vous accédez ou utilisez nos services, nous pouvons collecter automatiquement certaines informations, notamment des informations personnelles, telles que :

  • Log Information: Nous enregistrons des renseignements sur votre utilisation des Services, y compris votre adresse de protocole Internet (« IP »), le type de navigateur que vous utilisez, temps d'accès, pages visitées, nombre de clics et la page que vous avez visitée avant d'accéder à nos Services.
  • Device Information: Nous recueillons des informations sur l'ordinateur ou appareil mobile que vous utilisez pour accéder à nos services, ou des informations sur certains outils ou dispositifs NetScout que vous utilisez, y compris le modèle de matériel, l'adresse MAC, le système d'exploitation et la version, les identificateurs uniques des appareils et les informations sur le réseau mobile.
  • Network Information: Nous pouvons recueillir des informations sur votre réseau, telles que des informations sur les appareils, nœuds, configurations, vitesses de connexion et les performances du réseau et des applications.
  • Informations sur la localisation: Si vous nous avez donné votre autorisation préalable (ou de toute autre manière autorisée par la loi applicable), nous pouvons collecter des informations sur l'emplacement de votre appareil mobile, ou de votre appareil ou outil NetScout, chaque fois que vous accédez ou utilisez une de nos applications, appareils ou outils mobiles. We may also be able to collect or infer your approximate location through information we collect, such as an IP address. Pour plus de détails, veuillez consulter la rubrique « Vos choix » ci-dessous.
  • Usage Information: We, and our third-party service providers (including advertisers and analytics providers), may use a variety of technologies that automatically or passively collect certain usage information whenever you use our Site, products and Services (“Usage Information”). Usage Information may include the browser and operating system you are using, the URL or advertisement that referred you to our Site, the search engine search terms that led you to our Site (if applicable), and other information such as how often the Site, products and/or Services are used, the duration and quality of use, the types of use (e.g. data creation, storage, access, deletion), calibration data, project configuration data and operator data.
  • Information Collected by Cookies and Other Tracking Technologies: Les cookies et autres technologies de suivi (tels que les balises Web, les objets locaux partagés, collectivement les « Cookies  ») sont utilisés pour améliorer votre expérience en nous permettant d'adapter notre contenu en nous basant sur vos intérêts et en vous différenciant des autres utilisateurs de nos Services.
  • Cookies. Les cookies se composent de petits fichiers de lettres et de chiffres que nous stockons sur votre navigateur ou sur le disque dur de votre appareil. Les informations collectées par les cookies peuvent être associées à vos informations de contact, à des informations sur votre appareil ou à d'autres informations personnelles que vous avez fournies à NetScout. Un cookie peut contenir des informations telles qu'un identifiant utilisateur ou les préférences de l'utilisateur, que le service utilise pour personnaliser le contenu, suivre les pages que vous avez visitées ou pour enregistrer votre mot de passe afin que vous n'ayez pas à ressaisir ces informations chaque fois que vous visitez nos services. Nous utilisons les types de cookies suivants :  
    • Cookies strictement nécessaires. Ce sont des cookies nécessaires afin que nos Services puissent fonctionner comme prévu. Ils comprennent, par exemple, les cookies qui vous permettent d'utiliser un panier d'achats.
    • Analytical/Performance Cookies. Ils nous permettent de reconnaître et de compter le nombre de visiteurs et de voir comment les visiteurs se déplacent sur nos Services. Cela nous aide à améliorer la façon dont nos services fonctionnent, par exemple, en veillant à ce que les utilisateurs trouvent ce qu'ils recherchent facilement.
    • Cookies de fonctionnalité. Ces cookies nous permettent de personnaliser nos contenus en fonction de vos préférences, en vous saluant par votre nom et enregistrant vos préférences (par exemple, votre choix de langue ou de région). Elles peuvent également être utilisées pour vous reconnaître lorsque vous revenez utiliser nos services.
    • Cookies de publicité tiers. We may allow third parties to place Cookies on your device for advertising and analytics purposes. For information on how to opt-out of these cookies, click here

Vous pouvez en apprendre plus sur les cookies en visitant www.allaboutcookies.org/manage-cookies/index.html; et désactiver certains cookies en visitant votre navigateur ou les paramètres de votre appareil, y compris dans certains cas pour empêcher leur installation. Bien que le refus de certains cookies n'interfère pas avec votre capacité à interagir avec la plupart de nos services, certaines fonctions et/ou certains services peuvent vous être inaccessibles si vous refusez certains cookies.

NetScout uses and allows certain third-party Cookies on our Site to help us understand what product information is of most interest to you, to send advertisements tailored to your interests (interest-based advertising), and to measure the effectiveness of such advertising and other information. Ces témoins tiers recueillent et analysent certains types d'informations personnelles, y compris l'adresse IP, le type de navigateur, la langue du système, les paramètres de résolution d'écran, le FSI, les pages visitées et les URL des pages Web qui renvoient les visiteurs au site, la version du système d'exploitation, l'emplacement géographique, le fuseau horaire, l'horodatage, le temps consacré aux pages et les renseignements sur les sessions de données et autres données similaires. Les cookies tiers peuvent collecter ces informations personnelles sur notre site et combiner les informations collectées avec d'autres informations provenant d'autres sites Web et/ou d'autres produits et services en ligne ou mobiles que vous pouvez utiliser ou visiter. 

Please see below for additional information on Third Party Analytics and Advertising Companies and the tracking technologies they use and your choices.

  • Web Beacons. We may also use web beacons (small graphic images or other web programming code, also known as "1x1 GIFs" or "clear GIFs") and similar technologies on our Sites and within our communications to you. Web beacons can recognize certain types of information on your computer such as cookies, the time and date a page is viewed, and a description of the page where the web beacon is placed. Web beacons or similar technologies may be used for a number of purposes, including, without limitation, to count visitors to the Sites, to monitor how users navigate the Sites, to count how many e-mails that were sent were actually opened or to count how many particular articles or links were actually viewed and to improve your experience on the Sites, including to provide you with content customized to your interests. Our web beacons may collect some contact information (for example, the email address associated with an email message that contains a web beacon).
  • Embedded Scripts. An embedded script is programming code that is designed to collect information about your interactions with the Sites, such as the links you click on. The code is temporarily downloaded onto your device from our web server or a third-party service provider, is active only while you are connected to the Sites and is deactivated or deleted thereafter.

FONCTION NE PAS SUIVRE

Some Internet browsers may be configured to send “Do Not Track” signals to the online services that you visit. There is no consensus among industry participants as to what “Do Not Track” means in this context. Like many websites and online services, we do not alter our practices when we receive a “Do Not Track” signal from a visitor’s browser, except as specifically required by law.  To find out more about “Do Not Track,” please visit www.allaboutdnt.com.

Utilisation des informations

Where we need specific consent to a form of processing under applicable law, such as the collection of personal information regarding your location, or the use of your personal information for marketing, we will obtain such consent in the manner described in this Privacy Policy or as otherwise required by law.

We may use your personal information as follows:

  • To provide, maintain and improve our products and Services or otherwise for internal business purposes;
  • To provide and deliver the products and Services you request, process transactions and send you related information, including confirmations and invoices;
  • To resolve technical issues related to products and Services, and send you technical notices, updates, security alerts and support and administrative messages;
  • To respond to your comments, questions and requests, and provide customer service;
  • To communicate with you about products, services, offers, free trials, surveys, contests, promotions, rewards and events offered by us and others regarding the Services, and provide news and information we think will be of interest to you, including through electronic communications with your consent or where otherwise permitted by applicable law; (please see “Your Choices” below);
  • To monitor and analyze trends, usage and activities in connection with our products, Services and related tools and those of third parties, with your consent or where otherwise permitted by applicable law;
  • To personalize and improve our products and Services, and provide advertisements, content or features that match your user profile(s) or interests, with your consent or where otherwise permitted by applicable law;
  • To process and deliver contest entries and rewards;
  • To link or combine with information we get from others to help understand your needs and provide you with better service, with your consent or where otherwise permitted by applicable law; and
  • To carry out any other purpose which is compatible with the purpose for which the information was collected or otherwise as disclosed to you at the time you provide your information or with your consent.

In order to process your personal information, we may rely on your consent, our legitimate interest in customizing and providing our products and Services, and the need to process your personal information in order to provide our products and Services to you, as our legal basis (where required) for collecting your personal information. 

Transferts transfrontaliers

Your personal information will be stored at our offices or on our servers and those of our Service Providers (defined below), which may be in the United States or other countries which may not have a level of data protection law equivalent to that of your country.  With respect to data transfers from the European Economic Area (“EEA”) and the United Kingdom to the US and other non-EEA jurisdictions, we may rely on the European Union Model Clauses, binding corporate rules or other approved cross-border transfer mechanisms approved by the European Commission and/or the need to process your personal information in order to provide the requested products and Services (performance of a contract) to transfer your personal information.  Comme le permet la loi applicable, vous pouvez demander des détails sur les mesures de protection appropriées que nous avons mises en place en nous contactant à l'aide des coordonnées de la section Contacts. With respect to such transfers from the EEA, the United Kingdom and Switzerland to the US, we may also rely on our self-certification under the relevant Privacy Shield Framework (see below). For more information, see the section below on European Residents

Partage d'informations

NetScout may share non-personal information, which may include Usage Information and hashed, aggregated or otherwise de-identified data, with third parties. NetScout does not share your personal information with unaffiliated third parties for their own marketing purposes without your consent (which may consist of offering you the opportunity to either opt-in or opt-out of such sharing). We may share the information we have collected about you, including personal information, as disclosed at the time you provide us with information or with your consent, and as described below or elsewhere in this Privacy Policy – all as permitted by applicable law.

When you Consent to Sharing or Request that We Share Your Information 

We may share your personal information with your consent or at your direction, such as through an external application programming interface (“API”). The Site may also contain registration forms or other features that provide you the ability to opt-in or opt-out of sharing information about you with one or more third parties. If you agree at that time to have your personal information shared, your personal information will be disclosed to that third party (or parties) and will be subject to the privacy policy and practices of that third party. We are not responsible for the privacy policies and practices of third parties, and, if you later decide that you no longer want to receive communications from a third party, you will need to contact that third party directly. You also may request, sometimes through your use of an interactive feature, a widget or third-party application, that we share information about you or your use of the Sites with a third party, and we will typically do so under those circumstances.

Third Party Service Providers

NetScout conclut des contrats avec des partenaires commerciaux, des fournisseurs, des prestataires de services, des agents ou des sous-traitants tiers autorisés (« Fournisseurs de services ») afin de fournir les produits, services ou transactions demandés, y compris le traitement des commandes, le traitement des transactions par carte de crédit, l'hébergement de sites Web, l'organisation d'événements et de séminaires, et le support client. NetScout may share personal information with its Service Providers (or allow them to collect information from or about you) to the extent needed to deliver the products or Services or respond to requests for information on products or Services or otherwise support your business needs or interests. Dans ces cas-là, ils peuvent vous contacter directement concernant ces produits ou services. Nous ne fournirons à ces fournisseurs de services que le minimum d'informations personnelles nécessaires pour exécuter le service ou la transaction demandée et nous exigeons qu'ils traitent les informations personnelles conformément aux modalités contenues dans cette politique de confidentialité. Sauf disposition contraire de la loi ou d'un accord, NetScout n'est pas responsable de toute utilisation incorrecte par ces fournisseurs de services.

Affiliates and Subsidiaries

We may share your personal information with our affiliates and subsidiaries worldwide for data processing or storage purposes, or as otherwise outlined in this Privacy Policy.

Distributors, Resellers and Other Partners

We may share your personal information with distributors, resellers, channel partners and others in connection with the sale and marketing of products and services offered by NetScout or on behalf of NetScout with your prior permission or where otherwise permitted by applicable law (please see “Your Privacy Rights” below for more information about your choices with respect to this type of sharing).

Administrative or Legal Reasons

We may share your personal information in response to a request for information if we believe disclosure is in accordance with any applicable law, regulation or legal process, if we believe your actions are inconsistent with the spirit or language of our user agreements or policies, or to protect our rights, property and safety and the rights, property and safety of others, or as otherwise required or permitted by any applicable law, rule or regulation.

Sweepstakes, Contests and Promotions

We may share your personal information in connection with sweepstakes, contests or other promotions that may require registration and otherwise in connection with administration of such promotion, including winner selection, prize fulfillment or as specified in the promotion’s official rules and share your personal information that may be collected.

Where necessary in connection with, or during negotiations of (including due diligence), any merger, sale of company assets, financing or acquisition of all or a portion of our business to another company, subject to our taking such further steps as may be required by applicable law.

 

Third Party Analytics Providers and Advertising Companies

The Site may contain content served by third parties, including videos and advertisements, and we work with third party service providers to serve NetScout advertisements elsewhere online. In connection with serving content and providing analytics and advertising services, third parties may collect certain information about your visits to this or other web sites, and we may receive information regarding the use of the Sites and the effectiveness of our advertisements. These third parties may set and access their own tracking technologies on your device (including cookies and web beacons) and may otherwise collect or have access to information about your visits to and activity on the Service as well as other web sites or online services. Some of these parties may collect personal information from you over time when you visit the Site.

Cookies and web beacons used by us and on the Site, including those set by third party network advertisers, may be used to, among other things, target advertisements, prevent you from seeing the same advertisements too many times and to conduct research regarding the usefulness of certain advertisements to you. We may share Usage Information about visitors with third party advertising companies, analytics providers and other third parties for similar purposes. While we may use a variety of service providers to perform advertising and analytics services, some of these companies are members of the Network Advertising Initiative ("NAI”) or the Digital Advertising Alliance ("DAA") Self-Regulatory Program for Online Behavioral Advertising. You may want to visit http://www.networkadvertising.org/managing/opt_out.asp, which provides information regarding targeted advertising and the "opt-out" procedures of NAI members. You may also want to visit or http://www.aboutads.info/choices/, which provides information regarding targeted advertising and offers an “opt-out” by participating companies in the DAA Self-Regulatory Program. To learn more and make choices about interest-based advertisements from participating third parties in jurisdictions outside of the United States, please visit the Canadian DAA online choice page at http://youradchoices.ca/choices/, the  European DAA online choice page at http://youronlinechoices.eu and Australian DAA online choice page at http://www.youronlinechoices.com.au/opt-out/

For mobile apps, you may be able to limit certain advertising practices using the settings on your phone, tablet or other mobile device. Also, on most mobile devices, you can install the DAA's AppChoices app to make choices about cross-app interest-based advertisements from participating third parties.  You may review additional information on opting out of mobile devices at https://www.networkadvertising.org/mobile-choice/

Please note opting out through these mechanisms does not opt you out of being served advertising. You will continue to receive generic ads while online.

If you are a California resident, please see our “Notice to California Residents” section below regarding additional rights you have, including how to exercise your “Do Not Sell” right.

Fonctionnalités de partage social

Les Services peuvent offrir des fonctions de partage social et d'autres outils intégrés (tels que le bouton « J'aime » de Facebook et les boutons « Suivre » de LinkedIn et Twitter), qui vous permettent de partager vos actions sur nos Services avec d'autres médias, et vice versa. L'utilisation de ces fonctionnalités permet le partage des informations avec vos amis ou le public, selon les paramètres que vous établissez avec l'entité qui fournit la fonctionnalité de partage sociale. Doing so may allow us to collect (or the third party to share) information about you, including without limitation personal information. We may also receive information about you if other users of social media give us access to their profiles and you are one of their “connections.”  The information we collect is subject to this privacy policy. Pour plus d'informations sur l'objet et la portée de la collecte de données et leur traitement dans le cadre des fonctions des outils de partage social, veuillez consulter les politiques de confidentialité des entités qui fournissent ces fonctionnalités. Nous n'acceptons aucune responsabilité pour les pratiques de confidentialité de ces entités.

Si vous choisissez d'utiliser notre service référent pour parler à un ami d'une page sur netscout.com, nous vous demanderons le nom et l'adresse e-mail de votre ami, que vous êtes censé être autorisé à fournir. Nous enverrons automatiquement à votre ami un courrier électronique unique l'invitant à visiter le site. NetScout ne stocke pas ces informations.

Third Party Content and Links to Other Sites

Third parties may host or serve certain content on the Site. The Site may also contain links to third party web sites or features that NetScout does not control. Third parties whose content appears on the Sites may collect information about you through the use of their own cookies and web beacons, may independently collect or solicit personal information, and may have the ability to track your use of their sites and services. Likewise, NetScout widgets or other NetScout content may be included on third parties’ web pages and web sites that are not associated with NetScout and over which we have no control. NetScout may collect Usage Information through NetScout content appearing on third-party sites.

NetScout is not responsible for the privacy practices employed by any third party, and our hosting of third-party content, linking to third party websites, or the appearance of NetScout content on third party websites does not constitute sponsorship or endorsement of the content or business practices of those third parties.

Sécurité

La sécurité de vos informations personnelles est très importante pour NetScout. Nous avons mis en place des mesures de protection physiques, administratives et techniques conçues pour protéger vos informations personnelles. In addition, NetScout uses standard security protocols and mechanisms to exchange the transmission of sensitive information, such as credit card details.

Bien que nous nous efforcions de protéger vos informations personnelles, nous ne pouvons pas garantir la sécurité des informations que vous transmettez. Nous vous recommandons de prendre toutes les précautions nécessaires pour protéger vos informations personnelles lorsque vous naviguez sur Internet. Par exemple, changez souvent vos mots de passe, utilisez une combinaison de lettres et de chiffres lors de la création de mots de passe et utilisez un navigateur sécurisé.

Changing Your Preferences and Access, Updating or Deleting Your Personal Information

Si vous choisissez de ne pas fournir certaines informations personnelles, vous pourriez ne pas être en mesure de poursuivre l'activité ou de recevoir les avantages pour lesquels les informations personnelles sont demandées.

You can always unsubscribe or choose your preferred method of communication from us by following the specific instructions in the email you receive or by notifying us or using the Communications Preference Center.  You may also choose to opt out of NetScout contacting you for marketing purposes by email, postal mail, fax and/or phone by sending an email to [email protected], by calling us at 978-614-4000, or writing to us at 310 Littleton Road, Westford, MA 01866.  Si vous vous désistez, nous pouvons quand même vous envoyer des communications non commerciales, telles que celles concernant votre compte ou nos relations d'affaires en cours. Dans les pays où la loi l'exige, NetScout vous offrira la possibilité de vous inscrire avant que le contenu promotionnel ne vous soit envoyé. Cela ne s'appliquera pas à la réception de communications obligatoires considérées comme faisant partie de certains services NetScout, que vous pouvez recevoir périodiquement, sauf si vous annulez le service.

You are responsible for maintaining the accuracy of the information you submit to us, such as your contact information. NetScout s'efforce de maintenir l'exactitude de vos informations personnelles. Nous avons mis en œuvre des technologies, des processus de gestion et des politiques pour préserver l'intégrité des informations personnelles. Nous vous donnerons accès à vos informations personnelles lorsque cela est raisonnable ou conformément aux lois pertinentes, y compris en faisant des efforts raisonnables pour vous fournir un accès en ligne et la possibilité de modifier vos informations personnelles. Pour protéger votre vie privée et votre sécurité, nous prendrons des mesures pour vérifier votre identité avant d'accorder l'accès à vos informations personnelles ou d'y apporter des modifications. Les demandes de suppression d'informations personnelles sont soumises aux obligations légales et éthiques de déclaration ou de conservation des documents. To request access, deletion and/or correction of your information, you can do so by logging into your online account or emailing us at [email protected], or by contacting us by phone at 1-800-357-7666, 978-614-4000, or mail at NetScout Systems, Inc., Data Privacy Office, 310 Littleton Road, Westford, MA, USA, 01866. Lorsque vous nous contactez, indiquez votre nom, titre, nom de société et adresse électronique.  Votre demande recevra une réponse dans un délai raisonnable, conformément à la loi applicable. Veuillez noter que nous pouvons facturer des frais minimes pour nous conformer aux demandes ci-dessus lorsque la loi applicable le permet. En plus des droits ci-dessus, en fonction de votre localisation, vous pouvez avoir le droit de déposer une plainte auprès de votre autorité locale de protection des données.

California residents, please see our “Notice to California Residents” section below for additional information about California privacy rights.

Third Party Marketing Opt-Out

Tel que décrit ci-dessus, nous pouvons partager des informations personnelles avec des tiers à des fins de marketing relativement à nos produits et services avec votre permission préalable ou lorsque la loi applicable le permet. Pour refuser que vos informations personnelles soient partagés de cette façon, veuillez nous contacter à l’adresse [email protected].

California residents, please see our “Notice to California Residents” section below for additional information about California privacy rights.

Informations sur le compte

Si vous souhaitez désactiver ou supprimer votre compte, veuillez nous envoyer un e-mail à l'adresse suivante : [email protected], mais notez que nous pouvons conserver certaines informations personnelles conformément à la loi ou à des fins commerciales légitimes. We may also retain cached or archived copies of personal information for a reasonable period.

California residents, please see our “Notice to California Residents” section below for additional information about California privacy rights.

Informations sur la localisation

As described above, we may collect location information when you use certain NetScout devices or tools. You may choose not to share location information through the account settings on your device. If you deactivate the collection of location information, certain features of our devices or tools may no longer function.

Push Notifications/Alerts/SMS OR MMS Messages

Avec votre consentement, nous pouvons envoyer des notifications ou des alertes Push à votre appareil mobile pour des mises à jour et des communications liées aux Services. Vous pouvez désactiver ces messages à tout moment en modifiant les paramètres de notification sur votre appareil mobile. If you sign up to receive SMS or MMS messages that may be offered on the Site, you may unsubscribe from any text messages received by replying “STOP”.

Conservation

We will retain your personal information in accordance with our data retention policies and for as long as we feel necessary for our business purposes, unless otherwise required by law or you request that we delete it.  

 

European Residents

Depending on your country of residence, you have certain rights under applicable data protection laws in the European Economic Area (EEA), the United Kingdom, and Switzerland, including the General Data Protection Regulation, the UK Data Protection Act 2018, and the Swiss Federal Data Protection Act.  Similar laws apply in several other countries.

Under these data protection laws, you can access information about you and update or correct it. In some cases, you can also ask us to erase it, restrict or stop processing, or provide data in a “portable” form, if feasible. You may withdraw consent (“opt out”) if you have previously consented to any particular use of your information, such as receiving marketing emails or text messages. For all such requests, contact [email protected].

If you reside in the EEA, United Kingdom, or Switzerland, you have the right to make a complaint to your national data protection supervisory authority.

BOUCLIER DE PROTECTION DES DONNÉES

NetScout Systems, Inc. and all of its U.S. affiliates and subsidiaries, including but not limited to: Arbor Networks, Inc.; NetScout Systems Federal Corp.; NetScout Systems Security Corp.; NetScout Systems Texas, LLC.; and Newfield Wireless (collectively, “NetScout,” “we,” “our” or “us”) complies with the EU-U.S. Privacy Shield Framework and Swiss-U.S. Privacy Shield Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information transferred from the European Union and Switzerland to the United States. NetScout Systems, Inc. has certified to the Department of Commerce that it adheres to the Privacy Shield Principles. If there is any conflict between the terms in this privacy policy and the Privacy Shield Principles, the Privacy Shield Principles shall govern. To learn more about the Privacy Shield program, and to view our certification, please visit https://www.privacyshield.gov/

Nous sommes responsables du traitement des informations personnelles que nous recevons en vertu de ces cadres du Bouclier de protection des données et des transferts subséquents à un tiers agissant en notre nom à titre de mandataire. We comply with the Privacy Shield Principles for all onward transfers of personal information from the EU, UK, and Switzerland. Nous restons liés par les principes du Bouclier de protection des données si des tiers que nous engageons pour traiter des données personnelles pour notre compte le font de manière non respectueuse de ces principes, à moins que nous puissions prouver que nous ne sommes pas responsables de l’évènement qui a donné lieu aux préjudices.

Dans certaines situations, il se peut que nous soyons tenus de divulguer des informations personnelles en réponse à des demandes légales émises par des autorités publiques ou administratives, y compris pour répondre à des exigences sur la sécurité nationale ou l’application de la loi. En ce qui concerne les données personnelles reçues ou transférées conformément aux cadres du Bouclier de protection des données, NetScout est soumise aux pouvoirs réglementaires de la Federal Trade Commission américaine.

Pursuant to the Privacy Shield Frameworks, EU, UK, and Swiss individuals have the right to obtain our confirmation of whether we maintain personal information relating to you in the United States.  Par conséquent, si cela est votre cas, nous vous fournirons sur demande un accès aux informations personnelles vous concernant que nous détenons.  Vous pouvez aussi corriger, modifier ou supprimer les informations personnelles vous concernant que nous détenons.  Toute personne qui souhaite accéder à ces informations et les corriger, les modifier ou supprimer des données inexactes transférées aux États-Unis conformément au Bouclier de protection des données, doit adresser sa demande à [email protected].  S’il nous est demandé de supprimer des données, nous répondrons dans des délais raisonnables.

Nous fournirons une option de refus (Opt-out) ou bien de consentement (Opt-in) concernant les données sensibles avant de partager vos données avec des tiers autres que nos agents, ou avant de les utiliser à des fins autres que celles pour lesquelles elles ont été collectées ou ultérieurement autorisées.  Pour demander de limiter l’utilisation et la divulgation de vos renseignements personnels, veuillez envoyer votre demande par écrit à [email protected]

Conformément aux principes du Bouclier de protection des données, NetScout s'engage à résoudre les plaintes concernant vos données et la collecte ou l'utilisation de vos informations personnelles transférées aux États-Unis conformément à ce Bouclier. European Union, United Kingdom, and Swiss individuals with Privacy Shield inquiries or complaints should first contact NetScout by email at [email protected]. Nous répondrons aux plaintes concernant la collecte ou l'utilisation de vos informations personnelles dans un délai raisonnable.

NetScout s'est en outre engagé à soumettre les plaintes non résolues en vertu des principes du Bouclier de protection des données à un organisme indépendant de résolution des litiges, le BBB EU PRIVACY SHIELD, géré par le Council of Better Business Bureaus. Si vous ne recevez pas d’accusé de réception rapide de votre plainte ou si cette dernière n’est pas traitée de manière satisfaisante, veuillez visiter le site www.bbb.org/EU-privacy-shield/for-eu-consumers pour un complément d’information et pour déposer une plainte. Ce service vous est fourni gratuitement.

If your complaint involves human resources data transferred to the United States from the EU, UK, and/or Switzerland in the context of the employment relationship, and NetScout does not address it satisfactorily, NetScout commits to cooperate with the panel established by the EU data protection authorities (DPA Panel), UK Information Commissioner’s Office, and/or the Swiss Federal Data Protection and Information Commissioner, as applicable and to reasonably comply with the advice given by the DPA panel and/or Commissioner, as applicable with regard to such human resources data.  Pour donner suite à une plainte non résolue se rapportant aux ressources humaines, vous devez contacter les autorités de protection des données ou des droits du travail de votre État ou de votre pays dans la juridiction adéquate.  Vous trouverez des renseignements sur les autorités chargées de la protection des données de l’Union européenne à l’adresse suivante : https://ec.europa.eu/newsroom/article29/item-detail.cfm?item_id=612080.  Les plaintes liées aux données des ressources humaines ne doivent pas être adressées à BBB EU PRIVACY SHIELD. 

Si votre plainte à l’égard du Bouclier de protection des données ne peut pas être résolue par les voies susmentionnées, vous pourrez dans certaines conditions invoquer un arbitrage exécutoire pour certaines réclamations résiduelles non résolues par d'autres mécanismes de recours.  Voir l’Annexe 1 Privacy Shield à https://www.privacyshield.gov/article?id=ANNEX-I-introduction

In the event of the withdrawal of the United Kingdom from the European Union, NetScout will continue to protect personal data transferred from the United Kingdom in conformance with applicable law and the Privacy Shield Principles unless and until the latter are replaced by a supervening agreement between the United States and United Kingdom.

Nous contacter

Si vous avez des questions concernant notre conformité à cette politique de confidentialité, veuillez nous contacter en envoyant une demande écrite au Data Privacy Office, 310 Littleton Road, Westford, Massachusetts, États-Unis, 01866 ou envoyez un email à [email protected].

 

Notice to California Residents

California Privacy Notice

This California Privacy Notice is effective as of 1 janvier 2020.

This notice supplements NetScout’s privacy policy and applies only to California residents.  NetScout collects personal information from individuals acting on behalf of another business. Accordingly, NetScout is not subject to most provisions of the California Consumer Privacy Act (“CCPA”). While NetScout is not required by California law to do so, we offer California residents the opportunity to access information about you and update or correct it. In some cases, you can also ask us to erase it, restrict or stop processing, or provide data in a “portable” form, if feasible. You may withdraw consent (“opt out”) if you have previously consented to any particular use of your information. Please note that we may take steps to verify your identity before we fulfill your request. For all such requests, contact [email protected]. In addition, as required by CCPA, we provide the opportunity to exercise the right to opt-out from the sale of their personal information. These rights are subject to some limitations, such as when we are retaining data to comply with our own legal obligations. You will not be required to create an account with us in order to submit a request. More information on each of these rights is below.

Opt-Out of The Sale of Personal Information

NetScout does not sell personal information in exchange for money or other direct compensation. However, use of personal information for online advertising may be a sale as that term is defined within CCPA. If you are a California resident and would like to opt-out of this sale of personal information, please visit our Cookie Preferences tool at the bottom of page. 

Contact for More Information

You can contact us for more information by writing us at NetScout Systems, Inc., Data Privacy Office, 310 Littleton Road, Westford, MA, USA, 01866 or emailing [email protected].